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Edgepark

298 inquiries |
Medical Supplies

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1810 Summit Commerce Park
Twinsburgh, OH 44087 | Get Directions

(800) 321-0591

http://www.edgepark.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/26/2020 Monique B.

Be more compassionate with people that have life changing situations

I placed a order of female catheters on March the 3rd. I was using the same catheter for weeks now I have a URINARY TRACK DISEASE . They kept saying they needed from my doctor clinical notes. So I notified my doctor she sent over what they asked for.So I kept calling them for weeks they kept telling me they never received it. Talk to a supervisor several times still telling me they didn't receive the documents, nobody wanted to help me and they were rude!! finally I went to my doctors office which is very hard for me l have MS and I'm in a wheelchair and with this VIRUS going around you have to stay @ home. My doctor called the company and spoked to the supervisor and told them she sent over the notes that they needed. So The whole time the documents was in a pile of faxes on somebody's desk!!!! so I SUFFERED for weeks using the same catheter and as a result of there negligence I'm suffering with a URINARY TRACK DISEASE!!!!!!! Also forgot to say I've been with this company for 5 years

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Edgepark closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is medical supplies.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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