Find a reputable business?

Reputation Report

El Pollo Loco HQ

297 inquiries |
Fast Food Restaurants

File Complaint

3535 Harbor Blvd., Suite 100
Costa Mesa, CA 92626 | Get Directions

(714) 599-5000

http://www.elpolloloco.com

For business hours and location visit http://www.elpolloloco.com/

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 2 reviews.

Write Review

View Customer Reviews

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

2 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/20/2022 Denise T.

Please! talk to the works about treating everybody the same. Customer service should be the number one priority.

The costumer service that I received was below average and i believe it because of my race. First. I was first in line inside around 5pm. The cashier acted like she didn't want to help me. Because, i used my discount coupon to ordered. But she had different and receptive attitudes towards the Mexican people who didn't. I was the only black person inside the restaurant. I waited patiently to receive my order. Then, notice other Mexican people receive there food. I asked to speak with the manager. Both manager and worker were laughing at my request before he came. He did not apologize for the service but bush me off like it was not important. This is not first time that i felt uncomfortable buying food from this business. I decided not to eat at any location. Customer service should be the number one priority. It makes you feel welcome! It starts at the top of the Ladder. Please help. Thank you.

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$26.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

2 complaints against El Pollo Loco HQ closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

El Pollo Loco offers fast food services. They specialize in authentically prepared flame-grilled, citrus-marinated chicken, freshly prepared ingredients and a welcoming atmosphere for customers.

Primary Contact:	Karina Hubbard (Administrative Assistant – Operations)
Business Started:	1/1/1980
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in El Pollo Loco HQ?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

El Pollo Loco

El Polo Loco, Inc

Websites: