El Pollo Loco HQ reviews

Please! talk to the works about treating everybody the same. Customer service should be the number one priority.

The costumer service that I received was below average and i believe it because of my race. First. I was first in line inside around 5pm. The cashier acted like she didn't want to help me. Because, i used my discount coupon to ordered. But she had different and receptive attitudes towards the Mexican people who didn't. I was the only black person inside the restaurant. I waited patiently to receive my order. Then, notice other Mexican people receive there food. I asked to speak with the manager. Both manager and worker were laughing at my request before he came. He did not apologize for the service but bush me off like it was not important. This is not first time that i felt uncomfortable buying food from this business. I decided not to eat at any location. Customer service should be the number one priority. It makes you feel welcome! It starts at the top of the Ladder. Please help. Thank you.

I was giving the guy in my order at the drive-thru it's very short do I know what I want I said no I didn't. In about not even a minute not even 20 seconds later you say you know what you want do you know what you want . Very rude very short my meal came with only four pieces of chicken it's supposed to be late I didn't get my large pizzoli. I asked for flour tortillas I got corn and the condiments. I asked for were not there there's a man standing here as I'm typing this to you telling me that he came here and they told him he didn't have any chicken wow another time he came here he said that he ordered avocado chicken or something and it has no avocados these little guys are out of control his name was Jesus what is what I was told after asking about 10 times somebody needs to talk to him reprimand him thanks