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Reputation Report

Electronic Arts, Inc.

337 inquiries |
Video Games Retail Dealer

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209 Redwood Shores Parkway
Redwood City, CA 94065 | Get Directions

(310) 754-7000

http://www.ea.com

Contact Electronic Arts, Inc. at (800) 628-4525.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/12/2022 Tristan G.

This is the company EA for online gaming. I recently experienced an issue with their tech support asking me many questions to ascertain my identity. Some of which were very private and unnecessary in the resolution of my issue. They told me I didn't answer correctly and shut me out. They have many complaints and are not fixing any issues from fans all over the world who pay to play their games. They are not professional and gouge their customers without providing assistance.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Electronic Arts, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Electronic Arts, Inc. is a global interactive entertainment software company that develops, publishes, and distributes interactive software worldwide for Internet-connected consoles, personal computers, mobile phones, tablets and social networks.

Primary Contact:	Kyle Cooper (Executive Relations)
Business Started:	3/9/1987
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

EA Mobile

Electronics Arts Productions, Inc.

Websites:
There are no additional web sites.

Contacts:

Micheal Lawder (VP Customer Experience)

Peter Roger Moore (President/ COO)