Elmore Toyota ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau. Complaints on file for this company generally allege disputes regarding warranty issues on used vehicle purchases.~~The company responded to all complaints by either agreeing to make repairs or denying the requests based on warranty eligibility.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Elmore Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our company is a premier Toyota dealership. We look forward to serving your Toyota needs and hope we can help you with your next Toyota.

Primary Contact:	Jan Ream (Business Manager)
Business Started:	6/1/1967
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Keep in mind most used cars are sold "As-Is". This means that you would be buying the vehicle in the condition in which it sets on the lot. The company would have no legal responsibility to repair your vehicle should a problem occur. The company offers a 30 day 50/50 warranty. This means that they agree to be responsible for 50% of the cost of repairs and 50% of the price of the labor for a period of 30 days.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Judith Elmore (Owner)

Sheila (Customer Relations Manager)

Ashley Williams (Internet Sales Assistant)

Lester Elmore (President)

Ruben Dominguez (Service Manager)

Reputation Report

Elmore Toyota

Complaints and Resolutions

Other Information