Complaints for Elmore Toyota in Westminster, CA

15300 Beach Blvd
Westminster, CA 92683 | Get Directions

(800) 643-2999

http://www.elmoretoyota.com

Monday - Fariday
7am - 7pm
Saturday - Sunday
8am - 5pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau. Complaints on file for this company generally allege disputes regarding warranty issues on used vehicle purchases.~~The company responded to all complaints by either agreeing to make repairs or denying the requests based on warranty eligibility.

Complaint Closing Statistics

0 complaints against Elmore Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Elmore Toyota complaints