Emerald Pools & Spas ratings, reviews and complaints - Hot Tub and Spa Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in work completion, shoddy workmanship, and that the company fails to keep scheduled appointments for warranty work, or work completion. A few complainants allege leins have been filed on their homes due to the company's failure to pay sub contractors. Most complainants report they are now unable to contact the company. One complainant alleges she paid the company in excess of $21,000, and her pool was left as a hole in her backyard, and very unsafe for her children. This complainant reportedly was advised by a company representative that the company is no longer in business.

The company responded to a few early complaints by agreeing to perform repairs or complete work as necesary.

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Complaint Closing Statistics

0 complaints against Emerald Pools & Spas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is building pools and spas.

Primary Contact:	Barry Allton (Partner)
Business Started:	1/1/1997
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 635369
Status: Revoked

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of our last verification on June 11, 2003, this company's Contractor's License, #635369, is listed as expired and is not able to contract at this time. The license will need to meet the workers compensation requirements, a contractors bond, to resolve an outstanding civil judgment and to resolve an outstanding bond payment to renew or reactivate. Additionally, this license is listed as suspended by the Contractor's State License Board. The suspension was due to failure to comply with a citation. For the most up to date information on license status you may call the Contractor's State License Board at (800) 321-2752 or visit their website at www.cslb.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
There are no additional contacts.

Other Categories:

Swimming Pool Contractor

Reputation Report

Emerald Pools & Spas

Complaints and Resolutions

Other Information