Complaints for Emerald Pools & Spas in Palmdale, CA

3053 Rancho Vista Blvd. Suite H191
Palmdale, CA 93551-4823 | Get Directions

(661) 722-7360

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in work completion, shoddy workmanship, and that the company fails to keep scheduled appointments for warranty work, or work completion. A few complainants allege leins have been filed on their homes due to the company's failure to pay sub contractors. Most complainants report they are now unable to contact the company. One complainant alleges she paid the company in excess of $21,000, and her pool was left as a hole in her backyard, and very unsafe for her children. This complainant reportedly was advised by a company representative that the company is no longer in business.

The company responded to a few early complaints by agreeing to perform repairs or complete work as necesary.

Complaint Closing Statistics

0 complaints against Emerald Pools & Spas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Emerald Pools & Spas complaints