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Emergency Service Restoration, Inc.

  233 inquiries |
Fire Damage Restoration Services

P.O. Box 2567
Redondo Beach, CA 90278
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(800) 540-5532

http://www.esr24.com

24 Hours a day, 7 days a week

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/23/2014

Incompetent.. Negligent. Unqualified.

This company is despicable! Turn away and run fast! If your plumber insists you call them for any water damage, GET ANOTHER PLUMBER! Look on Yelp for reviews, and don't forget to look at the hidden ones as well! They are certified by themselves (cert # 001)! Ask for their insurance and VERIFY with the insurance company personally that it will cover what they are doing!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege the company misrepresented that the customer’s homeowner insurance would cover the cost of their service or that the cost would be no more than the insurance company would pay. Some complainants state they are pressured into signing a contract due to the dangers of mold. A few complainants said that the quality of work was poor or that they did not perform according to their agreement or sustained damage to their homes while the services are being provided.~ ~The company responds to misrepresentations by stating they do not guarantee or assure insurance coverage. In addition that customer’s are aware of all services and charges prior to the beginning of work and are educated of all necessary services in order to bring the home to a safe and healthy environment. The company responds to damage complaints by stating the damage caused is incidental and is not their responsibility.

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Complaint Closing Statistics

0 complaints against Emergency Service Restoration, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Emergency Service Restoration, Inc. provides Water Damage Clean Up and Restoration Services.

Primary Contact: K.D. Hartwell (President)
Business Started: 6/11/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Emergency Services Restoration, Inc

Websites:
There are no additional web sites.

Contacts:

Jenny Contreras (Legal Department)
Sendy Hartwell (Secretary)
Ana B. Garcia (General Manager)

Addresses: