Emergency Service Restoration, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Most complainants allege the company misrepresented that the customer’s homeowner insurance would cover the cost of their service or that the cost would be no more than the insurance company would pay. Some complainants state they are pressured into signing a contract due to the dangers of mold. A few complainants said that the quality of work was poor or that they did not perform according to their agreement or sustained damage to their homes while the services are being provided.~ ~The company responds to misrepresentations by stating they do not guarantee or assure insurance coverage. In addition that customer’s are aware of all services and charges prior to the beginning of work and are educated of all necessary services in order to bring the home to a safe and healthy environment. The company responds to damage complaints by stating the damage caused is incidental and is not their responsibility.

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Complaint Closing Statistics