Empire Leasing and Management L.L.C. ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the services provided. Specifically, complainants state that listed properties are not available, are non-existent, are not exclusive as represented, or the landlords did not work with the company as implied. One complainant said she responded to an online advertisement for a rental and was told by the company, they were the property managers for the rental. She alleges her understanding was that fees paid were for a deposit, when in fact was not. The company responds to some complaints by stating that the complainants signed a 90-day contract, and as part of that contract, they must come into the office twice weekly and pick up lists to obtain a refund. The company did indicate they would provide a refund to one complainant, but the complainant reports norefund was received. Some complaints are unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Empire Leasing and Management L.L.C. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing rental vacancy listings.

Primary Contact:	Enrique Aguilar (Owner)
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Empire Leasing and Management L.L.C.?
Contact them directly!

Request Quote

Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's principal, Enrique Aguilar, previously operated a similar business known as Empire Consultant Services (ECS). ECS had similar complaints, and an unsatisfactory business performance record. On December 20th, 2000 this company's owner, Enrique Aguilar, was the subject of a Desist and Refrain Order issued by the California Department of Real Estate. The order was issued when the Department determined the company was conducting prepaid rental listing services without first complying with State registration requirements. Companies offering rental lists, either as prepaid rental services or as credit reporting services providing free lists, must be licensed by the State Department of Real Estate and maintain a $10,000 bond for each of its locations. As of May 21, 2003, we could find no evidence of licensing with the DRE. To verify licensing call, (916) 227-0931 or visit www.dre.ca.gov. On May 13, 2004, Enrique Aguilar notified the Bureau that he is out of business. His company closed their doors in April of 2004, after filing a Chapter 7 Bankruptcy.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Inland Empire

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Empire Leasing and Management L.L.C.

Complaints and Resolutions

Other Information