Complaints for Empire Leasing and Management L.L.C. in Upland, CA

222 North Mountain Avenue Suite 201
Upland, CA 91786 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the services provided. Specifically, complainants state that listed properties are not available, are non-existent, are not exclusive as represented, or the landlords did not work with the company as implied. One complainant said she responded to an online advertisement for a rental and was told by the company, they were the property managers for the rental. She alleges her understanding was that fees paid were for a deposit, when in fact was not. The company responds to some complaints by stating that the complainants signed a 90-day contract, and as part of that contract, they must come into the office twice weekly and pick up lists to obtain a refund. The company did indicate they would provide a refund to one complainant, but the complainant reports norefund was received. Some complaints are unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Empire Leasing and Management L.L.C. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Empire Leasing and Management L.L.C. complaints