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Endurance Warranty Services, LLC

1,296 inquiries |
Extended Supplemental Warranty Programs

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400 Skokie Blvd., Suite 470
Northbrook, IL 60062 | Get Directions

(866) 432-4443

http://www.endurancedirect.com

Customer Service Hours Monday-Friday: 9am-5pm CST Saturday & Sunday: Closed

Company Rating

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Customer Reviews

based on 4 reviews.

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Complaint Experience

81%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

89 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/24/2020 Dawn H.

They are very misleading.

They are a extended warranty for your vehicle. The gentleman was misleading and when I back out of the deal..he was rude, unprofessional, and argumentative. I have a brand new car but it sound so good for 214.74 dollars but after getting my banking information it turned into one installment of 18 months. I said now why would pay all that money plus my car payment for a new car when i already have a warranty on my vehicle. He wasn't clear on the total amount using the 214.74 as the catch. Then when i said I'm not interested, the whole conversation changed and he became very argumentative into ridiculous level. I'm reporting this because i caught it. But what happens to the elderly they live pay check to pay check and on fixed income. they very clear the total amount and they make you believe that your brand new car has been reported with a lot issue to scare you into thinking you need this. They are very misleading. Be clear on the total amount and not be misleading and more professional

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Complaints and Resolutions

Total Amount in Dispute:
$165,856.00

Total Amount Settled:
$6,117.00

Complaint Experience

81%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

89 complaints against Endurance Warranty Services, LLC closed in last 3 years.

Complaints	Type of response
11	Making a full refund, as the consumer requested
6	Making a partial refund
33	Agreed to make an adjustment
1	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
17	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

When your auto manufacturer’s warranty is about to run out or has run out, you’re responsible for the cost of any breakdowns. Endurance can shield you from those high costs with a vehicle protection plan that pays for your parts and labor.

Primary Contact:	Arshad Ali (Resolutions Manager)
Business Started:	1/1/2006
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Endurance Direct

Endurance Dealer Services

Endurance Warranty Services LLC

Websites:

https://www.endurancewarranty.com/

Contacts:

Customer Service

Management

Dayne Carnahan

Customer Service

Daniel Wilner (Customer Resolutions Manager)

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