Complaints for Endurance Warranty Services, LLC in Northbrook, IL

Complaints	Type of response
8	Making a full refund, as the consumer requested
3	Making a partial refund
37	Agreed to make an adjustment
1	Refusing to make an adjustment
18	Refuse to adjust, relying on terms of agreement
0	Unanswered

67 complaints against Endurance Warranty Services, LLC

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5/14/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/25/2024

I called this company's ph#866-221-3005 on Thurs 4/11/24 at 931am & 937am, 1st time I called I spoke with Juan for which is lied with every statement he said, stating it was mandatory that I sign up with the extended car insurance as is legal contract that I signed bet my car dealership & me when I 1st bought the car, & he was trying to use lies & emotional manipulation in order for me to sign up for the ext car service (maintenance) warranty but little did this man know that I work as a phone rep. For a living F/T, plus I've worked for a car dealership & I know the general in/outs of their ext warranties & I even corrected him after he tried to lie by re-stating his comment at the beg of the call "that it is an optional ext warranty" not a "legally contracted warranty" bet me & the car dealership & then he continued to lie & state he was the mngr when I asked for one 3 to 5 times & I finally hung up after 3min. I called back & spoke w/another sales rep Robin & she got Jasmine (mngr) on ph & jasmine promised to listen to the audio recordings, deal with the rep accordingly, apologized & promised to call me back for which she never did(I checked my entire call log since 4/11/24 till now). This company has scammer sales reps who answer their phones on a daily basis like Juan & should consider having their doors permanently closed for business if they don't stop lying to the public & stop using emotional manipulation as a scare tactic for business. Just unethical, period. Resolution Sought Have Juan (sales rep) & Jasmine (manager) both give me a callback sincerely apologizing for lying to the public & using emotional manipulation for everyday business(if Juan hasn't been fired by now) & have Jasmine apologize for not following up on her promise to give me a callback as soon as they address the issue. Please ask that they call me on a Mon, Tues, or Wed at 9am, thanks.

Company Response

5/2/2024

Endurance appreciates the time taken to share these experiences. We regret the issues the consumer encountered during their recent interactions with our team. Detailed feedback such as this is invaluable, helping to identify areas that require improvement. It is never our intention at Endurance to mislead or pressure customers. The conduct described does not reflect the company's values or the high standards it strives to maintain. Rest assured, the feedback has been taken seriously and a thorough internal review is being conducted to ensure the team upholds the company’s commitment to honesty and transparency. Thank you once again for bringing this matter to our attention. Endurance is committed to learning from this experience and making the necessary improvements. Regards, Endurance Resolutions

4/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

Salesman lied to sell a contract. Told me things were covered that apparently are not. There own website say things are covered but are not accurate. Very deceitful small print in the contract. Complete dishonest. Resolution Sought Would have been nice for them to do the right thing and cover what was originally promised.

Company Response

4/3/2024

After receiving this complaint, a manager from Endurance contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution. Best Regards, Endurance

Customer Rebuttal

4/17/2024

Endurance made little effort to remedy anything with the claim. Offered a small amount of money to settle but wanted me to sign a non-disparagement clause contract. I declined the offer. My opinion of Endurance Warranty company remains the same.

Company Final Response

4/24/2024

On 2/8/22, Mr. Ashby purchased an Endurance Select Premier vehicle service contract. The Select Premier is a stated component coverage. This means that all eligible parts and components are listed by name in the contract. Any part not listed is not eligible for coverage. On 3/18/24, a shop contacted Endurance to file a claim for repairs under the consumer’s vehicle service contract. The shop stated that the vehicle was driven in with a transmission concern. They recommended replacing the torque converter. The reported component is not listed as eligible in the consumer’s contract. Repairs were excluded as they are not listed as eligible components by the terms of the Exclusions section, which states that coverage is not provided: For any part not specifically listed in the Schedule of Coverages Upon receipt of this complaint, a manager from Endurance contacted the customer and discussed the claim details. In the interest of customer satisfaction, Endurance offered the consumer a pro-rata refund and goodwill assistance towards the repair, but the consumer declined. The pro-rata refund check was mailed out on 4/18. We appreciate the opportunity to address this concern.

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