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Endurance Warranty Services, LLC complaints

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400 Skokie Blvd., Suite 470
Northbrook, IL 60062 | Get Directions

(866) 432-4443

http://www.endurancedirect.com

Customer Service Hours
Monday-Friday: 9am-5pm CST
Saturday & Sunday: Closed

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Total Amount in Dispute:
$165,190.00

Total Amount Settled:
$5,881.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

87 complaints against Endurance Warranty Services, LLC closed in last 3 years.

Complaints	Type of response
10	Making a full refund, as the consumer requested
6	Making a partial refund
34	Agreed to make an adjustment
0	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
16	Unanswered

87 complaints against Endurance Warranty Services, LLC

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4/6/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

3/13/2025

I am writing to file a formal complaint against Endurance for their refusal to cover the necessary repairs to my vehicle, despite having all the required documentation and information. I submitted a claim to Endurance, and they have received the last three oil change records, as well as a report from an inspector who evaluated my vehicle as part of the claims process. Despite this, Endurance is unwilling to approve payment for the repairs, which I believe is unjustified. I have met all the necessary requirements, yet they are refusing to fulfill their obligations. I am requesting your urgent assistance in resolving this matter, as I am currently without transportation and unable to get around. I have the funds available but no means of transportation, which is causing a significant hardship for me. I would greatly appreciate your help in ensuring that Endurance honors their commitment to cover legitimate claims as soon as possible. Resolution Sought I would like Endurance to honor the terms of my warranty by covering the full cost of the necessary repairs to my vehicle. They have all the required documentation, including the last three oil change records and an inspection report, which should support my claim. I expect them to fulfill their contractual obligations and approve the repair payment without further delay.

Company Response

3/24/2025

A Resolution Specialist has contacted the contract holder to address his concerns. Endurance appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.

3/31/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

3/6/2025

I purchased a 2008 hummer H3 and I was shopping for warranty and I had gotten a warranty with a company but endurance kept calling me offering me a plan which after continuously calling they ended up matching the one I just purchased so I canceled the other company. After several months my transmission started to act funny so I called endurance and they told me to to take it to a shop and I did and also I had to get a rental because of work. Endurance said I would get reimbursed after they inspect and made a claim! While hummer was in shop They wanted to see a title and since I just purchased the hummer I still had not transferred the title and they knew this because I told them I had just bought it so they told me to have the shop drop and disassemble the transmission which the mechanic told me that it would be a charge for that to be done and he proceeded About a couple of weeks later he calls me saying that hummer was taking up space and on his lift so I keep calling endurance about it and they tell me that they wanted to see my title so I sent them a picture and they said they will not accept claim because it was not under my name But I have a bill of sale and they know I just bought it Meantime im paying for rental out of my pocket! I get title expedited and show them! 2 months later they deny claim and I spent $5000 for trans and $2000 for rental My dad died so I had to leave country and got back to ask for a refund since I had not used any service but they would not Resolution Sought Refund me

Company Response

3/19/2025

Endurance has received the consumer's complaint and is currently reviewing it. Once the review is complete, an Endurance specialist will contact the consumer with the results.

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