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Endurance Warranty Services, LLC complaints

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400 Skokie Blvd., Suite 470
Northbrook, IL 60062 | Get Directions

(866) 432-4443

http://www.endurancedirect.com

Customer Service Hours
Monday-Friday: 9am-5pm CST
Saturday & Sunday: Closed

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Total Amount in Dispute:
$162,790.00

Total Amount Settled:
$5,881.00

Complaint Experience

82%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

87 complaints against Endurance Warranty Services, LLC closed in last 3 years.

Complaints	Type of response
10	Making a full refund, as the consumer requested
6	Making a partial refund
34	Agreed to make an adjustment
0	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
16	Unanswered

87 complaints against Endurance Warranty Services, LLC

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3/10/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $920.00 Amount Settled: $0.00

Customer Complaint

2/20/2025

I have paid 920 on a 4500 policy for my truck. The ac went out I took it to the dealership they quoted me 2800 endurance then told me that's to much they wouldn't cover it so I found a shop in porter that would do the same job for 970 and I've hit road block after road block trying to get it fixed. I fill like this company had taken advantage of me and many others for false advertising. Resolution Sought I would like a full refund seeing as they have not paid out any claims only taken my money.

Company Response

2/27/2025

Upon receipt of this complaint, an Endurance manager contacted the consumer and resolved the current matter. We appreciate the opportunity to address the consumer's concern. Regards, Endurance Resolutions

2/16/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $166.00 Amount Settled: $0.00

Customer Complaint

1/29/2025

Would not honor my contract after I paid a higher monthly payment and the problem on my vehicle is listed as a covered item Resolution Sought Refund

Company Response

2/3/2025

Endurance is simply the selling agent for this contract. The administrator is Gold Key Warranty, Inc. d/b/a Consumer Care Direct. This means that Gold Key Warranty, Inc.?is responsible for the approval or denial of claims, and Endurance plays no role in the administration of claims.? Please forward this complaint to Gold Key Warranty, Inc: Gold Key Warranty, Inc. [d/b/a Consumer Care Direct] (https://www.bbb.org/us/ok/washington/profile/warranty-plans/gold-key-warranty-llc-dba-consumer-care-direct-0995-90102608)

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