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Endurance Warranty Services, LLC complaints

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400 Skokie Blvd., Suite 470
Northbrook, IL 60062 | Get Directions

(866) 432-4443

http://www.endurancedirect.com

Customer Service Hours
Monday-Friday: 9am-5pm CST
Saturday & Sunday: Closed

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Total Amount in Dispute:
$165,856.00

Total Amount Settled:
$6,117.00

Complaint Experience

81%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

89 complaints against Endurance Warranty Services, LLC closed in last 3 years.

Complaints	Type of response
11	Making a full refund, as the consumer requested
6	Making a partial refund
33	Agreed to make an adjustment
1	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
17	Unanswered

89 complaints against Endurance Warranty Services, LLC

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12/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,500.00 Amount Settled: $0.00

Customer Complaint

11/13/2024

I have a policy with the company. My engine check light came on. Took my car to my dealership. They refused to honor my policy because I didn't get my oil change in a 3month time period but I had 2000 mileage coverage left according to the sticker on my car and in their records. Toyota tried telling them that I always got my oil changes in a timely manner, but they found a loop hole not to cover my engine. I have been with the company for over 3 years. Resolution Sought To be a company of their word and take care of their clients.

Company Response

11/22/2024

After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution. Best Regards, Endurance

11/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/30/2024

I pay a total of 1000 over 10 months for emergency car repairs. And when I needed Endurance to fix my car they declined to fix it. Resolution Sought Honor warranty!! Stop lying to people with the TV commercials.

Company Response

11/13/2024

On 2/24/23, the repair facility filed a claim under the contract. The repair facility reported that the blower motor failed, and the resistor was open. The blower motor and resistor are not listed as eligible under the consumer’s stated component coverage, and Endurance could not authorize the repairs.

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