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Endurance Warranty Services, LLC complaints

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400 Skokie Blvd., Suite 470
Northbrook, IL 60062 | Get Directions

(866) 432-4443

http://www.endurancedirect.com

Customer Service Hours
Monday-Friday: 9am-5pm CST
Saturday & Sunday: Closed

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Total Amount in Dispute:
$166,215.00

Total Amount Settled:
$934.00

Complaint Experience

81%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

79 complaints against Endurance Warranty Services, LLC closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
5	Making a partial refund
29	Agreed to make an adjustment
0	Refusing to make an adjustment
24	Refuse to adjust, relying on terms of agreement
15	Unanswered

79 complaints against Endurance Warranty Services, LLC

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3/1/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

2/3/2026

I bought a car from a local dealer, they provided the warranty company, they proceeded to not offer the best option for my repair they delayed the repair, they then cost me 300$ unnecessary fees and I still don't have my vehicle after5 months and they haven't reimbursed my $300tow fee I'm out now over$600 for nothing I still don't have my vehicle and the repair shop has been done with it I need my overpriced vehicle and I'm still paying. And I can't drive it !!not happy! Resolution Sought Reimbursement for the tow and rental and some kind of remorse for taking so long and causing stress!!!!!!

Company Response

2/16/2026

Endurance confirms receipt of the consumer’s complaint and appreciates the opportunity to review the concerns that have been raised. At this time, the matter is currently under review. Upon completion of our review, a representative will reach out directly to the consumer to discuss the findings and address any questions or concerns. Endurance values customer satisfaction and looks forward to working toward a resolution.

2/1/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

1/14/2026

I paid on 1/26/25 3468.00 for a warranty 1st it required 30 waiting period or 1000 miles. Then the contract goes into effect. Mine was 30 days. I cancelled the contract due to a dispute over a part that was covered not being paid! They said my fault for not getting approval prior to replacement. I then canceled contract this was I believe Oct 2025. It's now Jan 2026 and they have yet to reimburse me. I called today they said check goes out next week for 2500.00 minus over 900 for use? I've never had a paid claim and technical on was in effect 8-9 months. They originally told me I would be reimbursed 3200.00 they are playing games with people Resolution Sought I want my full refund

Company Response

1/28/2026

After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

Customer Rebuttal

1/30/2026

The company reached out to me, they did acknowledge the issues and offered a full refund. The additional funds are being sent. All good just needed right department to resolve the problem thanks to BCA and Endurance for supporting me

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