Find a reputable business?

Complaints and Resolutions

Endurance Warranty Services, LLC complaints

Read Complaints File Complaint View Full Report

400 Skokie Blvd., Suite 470
Northbrook, IL 60062 | Get Directions

(866) 432-4443

http://www.endurancedirect.com

Customer Service Hours
Monday-Friday: 9am-5pm CST
Saturday & Sunday: Closed

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$177,798.00

Total Amount Settled:
$1,092.00

Complaint Experience

82%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

85 complaints against Endurance Warranty Services, LLC closed in last 3 years.

Complaints	Type of response
8	Making a full refund, as the consumer requested
6	Making a partial refund
31	Agreed to make an adjustment
0	Refusing to make an adjustment
25	Refuse to adjust, relying on terms of agreement
15	Unanswered

85 complaints against Endurance Warranty Services, LLC

Sort by

11/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

10/14/2025

I bought a 2014 Ford escape. Only had it less than two months. Motor blew up. Endurance denied my claim Resolution Sought Repair my motor

Company Response

10/20/2025

A Manager has contacted the consumer and addressed their concerns. Both Endurance and the consumer have come to a mutual resolution. We appreciate the opportunity to assist with this matter. Best Regards, Endurance

10/28/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $116.85 Amount Settled: $116.85

Customer Complaint

10/9/2025

They canceled my account without merit. So when I called them asking what is the problem they said it was due to non payment I asked what are you talking about? My contract says it was set up for automatic payments? The rep then said it's not etc. so I'm asking what are they going to do too fix the problem, since the rep admitted it's on them?? I then asked I would like to speak to a supervisor to see what's going on. I also told her I was in the hospital from surgery and don't want to be doing this back and forth arguing she stated they don't have supervisors arguing back and forth about something they admitted the mistake is on them. I'm not comfortable working with this company. When asked can I speak to my original rep they told me no. Resolution Sought I will not be making multiple payments due to Endurance/ Walco error to which they admitted to it. I want a full refund of my money an CEO or the person who's in charge of Endurance to call me regarding this matter.

Company Response

10/15/2025

Upon receipt of this complaint, an Endurance Resolutions Specialist confirmed that the account was canceled due to a default in payments, with a reinstatement date of November 6, 2025. As outlined in the contract, if a vehicle service contract is canceled for non-payment, the consumer forfeits eligibility for any refund. The consumer’s down payment of $116.85 was charged back to the original form of payment, indicating that a full refund was received.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile