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Enterprise Rent A Car

  26 inquiries |
Automobile Rental Service

1209 East Broad Avenue
Rockingham, NC 28379-4901
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(910) 419-9344

http://www.enterprise.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/26/2018

I think they attitude was very poor.

My car was in an accident on June 2018 I had an appointment two day later the lady tried to put me in the smallest thing on the lot something that I could not fit into. I called several times she never tried calling me back are anything she acted like she did want to hear what I had to say. Then I called the Monroe office and they telling me I need to pay out of my pocket and the guy made the comment well you need to call your insurance company back and have them to increase your rental coverage. Now that was overboard I don't have a car to drive to get to work are get around on I think they attitude was very poor and the way I have gotten treated it probably want nothing every happen but at least I hope this Don't happen to anyone else. In this kind of business you need to learn how to treat and talk to people and met there needs a lot better nothing I can do are tell you what to do but this bother me a lot

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Enterprise Rent A Car closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a car rental service.

Primary Contact: Eric Edmondson (Manager)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Spend some time checking cars and rates online. If you book well in advance of when you need the car, you can continue checking and cancel your reservation if you later find a better deal.

Be aware that taxes and other fees, which can total a considerable percentage of what you pay for a rental, will be added to the rate you are quoted. Look into renting from other than an airport site to see if that will save money.

Find out in advance what your own automobile insurance or the credit card you will use to pay for the rental will cover on your rental car. If coverage is adequate, you may not want to add the further expense of loss damage waiver offered by the rental company.

Review the rental car company’s terms of rental online before you pick up the car. Though they may be lengthy, they may include information you need to know. For example, in California, if your rental car is stolen during the time you rent it, you may not be liable unless you can be shown to have failed to exercise ordinary care. But you are also required to file a report of the theft with the local policy within 24 hours of learning of the theft.

If you need to pick up your car in a hurry, consider signing up for car rental companies’ frequent-user programs. These programs allow their members to bypass the checkout counter go directly to the car reserved for them.

Look the car over carefully before you drive off in it. Make sure the tires and any other obvious equipment is in good condition. If you see any dents, scratches, or other body damage, have it noted on your contract so that you won’t be held liable for it after you turn the car in. If you have a camera, take photos of any damage before you leave the lot.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Enterprise Rent-A-Car

Websites:
There are no additional web sites.

Contacts:

Holly Zoorhees (Manager)

Addresses: