Epoch.com, LLC ratings, reviews and complaints - Billing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege unauthorized credit card charges or difficulty cancelling memberships. Some customers complain that after they agree to a trial offer offered through the various websites find additional charges are made to their credit cards for monthly membership that they were not aware of. Other customers complain they are unaware of how the company obtained their credit card number. ~~The company responds to most complaints by explaining that customers are given information regarding the memberships and recurring charges both before and after the membership is purchased. They also contend that Epoch does not own or is not associated with the websites and denies responsibility. Additionally the customer can call a toll free number to cancel if the automatically generated cancellation confirmation email is not received. The company responds to some complaints by issuing credits and refunds. To a few complaints the company explains they are unable to contact the customer and request either a member ID email address username or the credit card number or they deny refunds based on identity theft. Others are advised that the charges in question are considered valid and that law enforcement investigations would determine the origination of the order authorization.

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Complaint Closing Statistics

0 complaints against Epoch.com, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Epoch is an Internet Payment Service Provider (IPSP) that enables merchants to accept payments online. Epoch has over 10 years of online processing experience and is the only IPSP to offer 24/7/365 customer support via live chat, phone, & email.

Primary Contact:	Adriana Dulic (Vice President of Regulatory Affairs)
Business Started:	8/20/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before deciding to make a purchase with any Internet offer read the terms and conditions and any fine print related to the offer. Verify the cancellation and refund procedures. If you are responding to an offer for a free trial make sure the proper selection is noted on your order form to eliminate the possibility of recurring monthly charges or any future obligations.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Epoch

Websites:
There are no additional web sites.

Contacts:

Adriana Dulic (Vice President of Regulatory Affairs)

Rand Pate (Director of Public Relations)

Reputation Report

Epoch.com, LLC

Complaints and Resolutions

Other Information