Epoch.com, LLC complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Most complainants allege unauthorized credit card charges or difficulty cancelling memberships. Some customers complain that after they agree to a trial offer offered through the various websites find additional charges are made to their credit cards for monthly membership that they were not aware of. Other customers complain they are unaware of how the company obtained their credit card number. ~~The company responds to most complaints by explaining that customers are given information regarding the memberships and recurring charges both before and after the membership is purchased. They also contend that Epoch does not own or is not associated with the websites and denies responsibility. Additionally the customer can call a toll free number to cancel if the automatically generated cancellation confirmation email is not received. The company responds to some complaints by issuing credits and refunds. To a few complaints the company explains they are unable to contact the customer and request either a member ID email address username or the credit card number or they deny refunds based on identity theft. Others are advised that the charges in question are considered valid and that law enforcement investigations would determine the origination of the order authorization.

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