eSubmitFactory.com ratings, reviews and complaints - Market Research Survey Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that after paying required fees for access to their database of employers, they find it is simply a list of other companies or people, who want more money and offer the same service as this company. Other complainants allege the company does not honor their advertised money back guarantee and the company does not respond to emails or letters requesting refunds. One consumer reported to the BBB that a refund was received. All other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against eSubmitFactory.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is collecting a fee from consumers to open a website that gives the consumer access to the marketing department of different companies to take surveys from them. They claim to pay a certain fee for doing the service.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises for people to complete online surveys and opinion polls. According to the company's promotional literature, respondents pay a registration fee to obtain information on companies who are looking for people to complete online surveys. We urge caution. In spite of any promises to the contrary, our experience indicates that companies listed typically charge additional fees to get started. Addresses are most likely mail drops, advertised phone numbers reach recorded messages, and no local phones are listed, making it impossible to reach company personnel.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

esubmit Factory

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

eSubmitFactory.com

Complaints and Resolutions

Other Information