Complaints for eSubmitFactory.com in Tarzana, CA

19528 Ventura Blvd. Suite 399
Tarzana, CA 91356 | Get Directions

(999) 999-9999

http://www.esubmitfactory.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that after paying required fees for access to their database of employers, they find it is simply a list of other companies or people, who want more money and offer the same service as this company. Other complainants allege the company does not honor their advertised money back guarantee and the company does not respond to emails or letters requesting refunds. One consumer reported to the BBB that a refund was received. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against eSubmitFactory.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

eSubmitFactory.com complaints