Eur Au Pair Intercultural Child Care Program ratings, reviews and complaints - Student Exchange Programs

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege refunds were not issued for unused services and no replacement or support was provided. The company responded by issuing partial refunds or providing explanations. Most complaints remain unresolved meaning the customer is not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Eur Au Pair Intercultural Child Care Program closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Eur Au Pair Intercultural Child Care Program, has over 25 years of experience, providing a cultural exchange program which includes child care services.

Primary Contact:	Susan Hayes (Executive Director)
Business Started:	9/7/1988
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to information supplied by the company Eur Au Pair Intercultural Child Care Program is a non-profit company which for a fee pairs young foreign Au Pairs or child care givers to American host families. The company is affiliated with A S S E International Student Exchange Program which offers other student cultural exchange programs nationwide.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

EurAuPair

Euraupair

Websites:
There are no additional web sites.

Contacts:

Helena Hagen (Program Director)

Miriam Weyand (Western Regional Director)

William Gustafson (Advisory Counsel)

Celia Parker (President)

Tiare Johnson (Eastern Regional Director)

Other Categories:

Child Care Centers and Services

Addresses:

603 High Drive, Laguna Beach, CA, 92651

Reputation Report

Eur Au Pair Intercultural Child Care Program

Complaints and Resolutions

Other Information