Complaints for Eur Au Pair Intercultural Child Care Program in Laguna Beach, CA

250 North Pacific Coast Highway
Laguna Beach, CA 92651 | Get Directions

(949) 494-5500

http://www.euraupair.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege refunds were not issued for unused services and no replacement or support was provided. The company responded by issuing partial refunds or providing explanations. Most complaints remain unresolved meaning the customer is not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against Eur Au Pair Intercultural Child Care Program closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Eur Au Pair Intercultural Child Care Program complaints