155 inquiries | Rental Vacancy Listing Service
(909) 483-5700
Company Rating
B
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Complaint Experience
N/A
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege the company failed to provide rental services and give refunds. Some customers allege the homes listed are already rented, or phone numbers and addresses are incorrect. The company responds by stating the lists are provided as an aid to help movers relocate, with no guarantees. They claim refund terms are fully disclosed at the time of the sale and in the contract. The company further explained the terms of their contract by stating customers must continue picking up lists a minimum of twice a week for 90 days, whether or not a rental is found, and customers cannot independently relocate. One complaint remains unresolved, meaning the customer is not satisfied with the company's response. Other complaints remain unanswered.
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Company Info
This company's business is providing the sale of rental listings.
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Licensing
California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.For businesses outside of CA, please check with the appropriate agency.
BCA has no information regarding government actions at this time.
Companies offering rental lists, either as prepaid rental services or as credit reporting services providing free lists, must be licensed by the State Department of Real Estate and maintain a $10,000 bond for each of its locations. To verify licensing call, (916) 227-0931 or visit www.dre.ca.gov. According to California Law, contracts must include the prospective tenants' specifications for the rental property, a clause in bold type letter outlining the small claims court remedy available, and a right to refund in bold capital letters. A full refund shall be made, if the client is not provided at least three rental properties meeting the tenant's specifications within five days after execution of the contract, unless a rental is obtained utilizing the service. The request for return of fees must be made within ten days following the five-day period by delivery or certified mail and all fees over $50 shall be refunded to the tenant, if a rental is obtained other than through the company's services or the client does not obtain a rental. The client must make demand for a partial refund by supplying reasonable documentation within ten days after the contract expiration. For a complete report on this subject, select the Topics of Interest rental section of our website at www.labbb.org.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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