Complaints for Excelente in Ontario, CA - 13149772

2205 East 4th Street
Ontario, CA 91764 | Get Directions

(909) 483-5700

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company failed to provide rental services and give refunds. Some customers allege the homes listed are already rented, or phone numbers and addresses are incorrect. The company responds by stating the lists are provided as an aid to help movers relocate, with no guarantees. They claim refund terms are fully disclosed at the time of the sale and in the contract. The company further explained the terms of their contract by stating customers must continue picking up lists a minimum of twice a week for 90 days, whether or not a rental is found, and customers cannot independently relocate. One complaint remains unresolved, meaning the customer is not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Excelente closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Excelente complaints