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Express Lane

85 inquiries |
Gas and Oil Service Stations

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24518 75th St
Salem, WI 53168-9671 | Get Directions

(262) 843-2922

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/26/2022 bonnie a.

I feel we were both treated unfairly

My daughter's card was charged but she was told the machine was broken, and they called her a liar about the situation. 13435 Highway 77 Southport Fl, 32409. The manager Shirley is a horrible employee. She also yelled at me and told me my daughter was a liar without even trying to fix the problem. I feel we were both treated unfairly. Shirley needs to go work somewhere else, maybe at night in the back of a warehouse so she doesn't deal with the public. I have lived in the area for over 25 years, before this station was even here and will never set foot in this or any other express lane and will tell friends and family that there are thieves working here and they don't need to either. It's not the money, it's the principle, she needs to be fired and I will complain as much as I need to , to make sure that happens.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Express Lane closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Gasoline Service Stations

Primary Contact:	Al Muszynski (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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