Extras & Models ratings, reviews and complaints - Talent Advertisers - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts. Customers complain they pay the company an advance fee for current information on auditions or casting calls, however, the company fails to provide the information as agreed. Some customers report website information is not frequently updated, and the same information appears week after week. Other complainants report the service is not as represented. Most complainants request refunds.

The company generally responds by stating that the customers did not follow their cancellation policies, they performed according to their agreement, and that they do not guarantee employment.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Extras & Models closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing an online talent advertising service which includes a personal website, acting resume, photo displays, amd casting notices to seek talent.

Primary Contact:	Bill Starkov
Business Started:	11/20/2001
Social:

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Licensing

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to [email protected]. The website address is www.dir.ca.gov.

As of our last verification, on December 8, 2005 we could find no record of this company applying for, or obtaining a license with the State of California, as an Advance Fee Talent Service or Talent Agency.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions.

Other Considerations

As of our last verification, on December 12, 2005, this company's website appears' to be non-operational

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Extras, Actors & Models

Extras and Models

ExtrasandModels.com

EAM

Websites:

http://www.extrasandmodels.com

Contacts:
There are no additional contacts.

Reputation Report

Extras & Models

Complaints and Resolutions

Other Information