Complaints for Extras & Models in Encino, CA

15720 Ventura Blvd. Suite 608
Encino, CA 91436 | Get Directions

(818) 995-3342

http://www.eamcasting.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts. Customers complain they pay the company an advance fee for current information on auditions or casting calls, however, the company fails to provide the information as agreed. Some customers report website information is not frequently updated, and the same information appears week after week. Other complainants report the service is not as represented. Most complainants request refunds.

The company generally responds by stating that the customers did not follow their cancellation policies, they performed according to their agreement, and that they do not guarantee employment.

Complaint Closing Statistics

0 complaints against Extras & Models closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Extras & Models complaints