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Extreme Tactical Dynamics complaints

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1410 Park Lane South Suite 4
Jupiter, FL 33458 | Get Directions

(888) 893-3308

http://www.extremetacticaldyna...

Monday thru Friday: 10:00am - 4:00pm EST
Closed Saturday, Sunday, and all national holidays.

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Total Amount in Dispute:
$3,934.00

Total Amount Settled:
$886.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against Extreme Tactical Dynamics closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

14 complaints against Extreme Tactical Dynamics

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4/17/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $234.96 Amount Settled: $0.00

Customer Complaint

4/15/2025

I placed an order for a Vehicle Light Bundle on 7/22/24. I received 1 of 3 lights there were to be included in the bundle. The last time I received a response was on 1/2/25, they said "The next incoming container, which may contain your order, is due to arrive at our warehouse today. However, we won't have confirmation until the warehouse notifies us of its arrival and contents. We'll continue to monitor the situation closely and will provide you with updates as soon as we have more information. If you have any questions or need assistance in the meantime, please don't hesitate to reach out." . I sent another email to them last month and have not received a response. Resolution Sought I want to receive the lights I ordered, something comparable, or a refund.

Company Response

4/16/2025

This is an error on our end and will be shipping the product to the customer Thank you

Customer Rebuttal

4/17/2025

Thank you

4/2/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $200.00 Amount Settled: $200.00

Customer Complaint

3/13/2025

On October 26th 2024 I ordered a set of lights They took my money right away. A couple days later they informed me that they didn't have the lights in stock. It's now march 12 2025 and I still have not received my items. I have tried to call them several times No matter what extension I call no one ever answers and I leave a message I received 2 emails back with my message I left on the voice mail word for word. I will also be filing a complaint with the Attorney General's office Resolution Sought I would like my products and a refund I would also like them to stop selling products and scamming people

Company Response

3/20/2025

Customer was refunded in full

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