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Falls at Mill Creek

12 inquiries |
Apartment Rental and Leasing

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205 Millwood Drive
Nashville , TN 37217 | Get Directions

(615) 864-8604

http://www.fallsatmillcreekapt...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/26/2023 Ashly H.

This is the apartment I moved out of from April 28 …. They was supposed to mail me back my deposit as they said they would but am yet to receive it …. I've been going there 3-4 times per week for the past three weeks and all they are saying is "they are so sorry, they are trying to help , they said they have a new management company and I must give them my address and they will mail it …. I ve spoken with the regional manager for elmington properties and she said she could get the accountant to mail it to me overnight to resolve this situation she said she could call me and that was two weeks ago and I have tried to call them several times and I don't get no answer. They made it very clear, that if I was the one that I owed them money I would have to pay within 30 days after moving out and it's almost 3 months and every time I go there to ask about my deposit all I'm getting is excuse and it's not fair to me to be waiting this long to get my my deposit when the law in Tennessee states it should be 30 days after moving out…..

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Falls at Mill Creek closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is apartment rental and leasing.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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