Ferra Seven - Taurus ratings, reviews and complaints - General Merchandise Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege business operators are solicited by the company to purchase products at a promotional price COD. Complainants further allege they do not receive the products that are represented by the company and experience difficulty returning the items and receiving a refund.~~The company generally responds to complaints by offering to have the shipments picked up or claiming customers will receive a refund upon return of the package. In many cases customers dispute the companyÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s response stating no contact has been made by the company to retrieve incorrect shipments and refunds are not received.~

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Complaint Closing Statistics

0 complaints against Ferra Seven - Taurus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Ferra Seven - Taurus provides the retail sale of general merchandise.

Primary Contact:	Esteban Ferra (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible.~For more helpful information you may review the FTC Consumer Information Shopping by Phone or Mail information by accessing http://www.consumer.ftc.gov/articles/0244-shopping-phone-or-mail

Other Considerations

BCA urges consumers to be cautious with businesses the require payment by money order money wire transfer and COD. Do not send money or provide cash or a money order to a business or individual unless you have researched the business and verified the claims they represent in their sales solicitation. You can contact the United States Postal Service or the government authority where the business is located to verify their actual location and to review any recorded information they may have on the offer.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Tepeyac

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Alpha Beauty Supply

Ferra 7

Alfa Company

Websites:
There are no additional web sites.

Contacts:

Esteban Ferrazzuolo (Owner)