Complaints for Ferra Seven - Taurus in Van Nuys, CA

7117 Woodly Avenue, Suite 9
Van Nuys, CA 91406 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege business operators are solicited by the company to purchase products at a promotional price COD. Complainants further allege they do not receive the products that are represented by the company and experience difficulty returning the items and receiving a refund.~~The company generally responds to complaints by offering to have the shipments picked up or claiming customers will receive a refund upon return of the package. In many cases customers dispute the companyÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s response stating no contact has been made by the company to retrieve incorrect shipments and refunds are not received.~

Complaint Closing Statistics

0 complaints against Ferra Seven - Taurus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ferra Seven - Taurus complaints