Fidelity Insured Deposits, Inc. ratings, reviews and complaints - Annuities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege that the company misrepresented their offer in advertising, that the rate was less than advertised, that they do not offer certificate of deposits, but rather annuities. One customer complained to have been advised they would receive a bonus check for purchasing a CD, but failed to receive it. The company responds to complaints by issuing "bonus" checks or requesting information on the advertisements the consumer responded to. However, the company failed to address the complainants allegations of misleading advertising.

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Complaint Closing Statistics

0 complaints against Fidelity Insured Deposits, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an insurance agency selling annuities.

Primary Contact:	John Baker (Attorney At Law)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Companies offering the sale of annuities to consumers aged 65 and over must provide you with a 30-day free right to look. In that 30 days, you may cancel the annuity without penalty or obligation. The company must provide you with a notice to this effect, which you must sign stating you have received it.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Fep, Inc.

Websites:
There are no additional web sites.

Contacts:

Ronald Reiswig

Jane Reiswig (Vice President)

Addresses: