Complaints for Fidelity Insured Deposits, Inc. in Laguna Hills, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege that the company misrepresented their offer in advertising, that the rate was less than advertised, that they do not offer certificate of deposits, but rather annuities. One customer complained to have been advised they would receive a bonus check for purchasing a CD, but failed to receive it. The company responds to complaints by issuing "bonus" checks or requesting information on the advertisements the consumer responded to. However, the company failed to address the complainants allegations of misleading advertising.

Complaint Closing Statistics

0 complaints against Fidelity Insured Deposits, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Fidelity Insured Deposits, Inc. complaints