Financial Direct ratings, reviews and complaints - Government Grant Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation and deceptive solicitation practices. Complainants allege the company contacts them by phone requesting their account information under the guise that a government grant will deposit $5000 into their accounts. Instead of receiving funds the complainants accounts are charged $59.99 without authorization and they receive catalogs containing lists of different companies to contact for grants. Other complaints allege after paying fees to receive grant materials the company fails to deliver the materials or customers are unable to download the information as represented. Complaints also allege difficulty contacting the company and failure to issue refunds. ~~The company generally responds to complaints by issuing refunds minus shipping and handling costs or delivering the materials.

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Complaint Closing Statistics

0 complaints against Financial Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing grant information to small businesses for a fee of $38.00.

Primary Contact:	Richard Lucke (Owner)
Business Started:	6/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers manuals or online link directories for a variety of financial credit repair online money-making opportunities and source information on grants and loans for an advance fee. The company advertises a guaranteed refund if products are returned within 90 days. This company is not a lender and is not directly offering grants or loans business opportunites or credit repair. They are an information sales company acting as a middleman for selling information and other company's products and services.~~We advise careful consideration if you are thinking about responding to ads for ""free"" grant money. Our experience with similar offers has been that companies placing government grant ads have no affiliation with the government but rather are third parties attempting to capitalize on information that can be obtained for free from government agencies or websites. ~~Government grants are not designed to provide a means for you to pay your bills or have extra spending money. Generally obtaining a grant is a complicated process requiring documentation and research and are primarily for education research and business purposes. Although foundations may exist whose requirements are based on personal preference the vast majority requires applicants to meet very specific guidelines they have established to even qualify.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Government Grants Now

Financial Group Direct

Financial Services Direct

America's Directory to Grant Resources

Websites:
There are no additional web sites.

Contacts:

Richard Lucke (Owner)

Shelly Lucke (Principal Contact)

Reputation Report

Financial Direct

Complaints and Resolutions

Other Information