Complaints for Financial Direct in Moreno Valley, CA

12625 Fredrick Street I-5 Suite 237
Moreno Valley, CA 92553-5216 | Get Directions

(951) 485-6288

http://www.financialdirect.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation and deceptive solicitation practices. Complainants allege the company contacts them by phone requesting their account information under the guise that a government grant will deposit $5000 into their accounts. Instead of receiving funds the complainants accounts are charged $59.99 without authorization and they receive catalogs containing lists of different companies to contact for grants. Other complaints allege after paying fees to receive grant materials the company fails to deliver the materials or customers are unable to download the information as represented. Complaints also allege difficulty contacting the company and failure to issue refunds. ~~The company generally responds to complaints by issuing refunds minus shipping and handling costs or delivering the materials.

Complaint Closing Statistics

0 complaints against Financial Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Financial Direct complaints