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Firestone Complete Auto Care

55 inquiries |
Automobile Tires Retail

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142 North New Hope Road
Gastonia, NC 28054-4755 | Get Directions

(704) 861-8146

http://www.firestonecompleteau...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/22/2019 Blondell W.

Please retrain your people to speak every customer that enter the store not just one race.

I had a 7am appointment and I was 3 minutes early. I got to the door look in this short man puts up 6 Fingers saying 6 minutes before they open. But it was really 3 minutes I got back in the car and wait 4 minutes. The bottom line James was not a pleasant person. I said good morning to both men standing there and James did not respond. The 2 white customers enter the store James spoke to them loud and clear. Bad customer service my second time going there and will not return every again. I will tell everyone I know as writer ,and small business do not give Firestone any business they hire people that don't like Black Americans . Hire someone that has great customer service to everyone not just white people. This why the world is in a mess now because of like that James is bad for your business. Please retrain your people to speak every customer that enter the store not just one race.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Firestone Complete Auto Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing auto repair services.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Firestone Tire & Svc Ctr

Websites:
There are no additional web sites.

Contacts:

Hal Bess (Manager)

Other Categories:

General Auto Repair Services

Addresses:

PO Box 5297, Gastonia, NC, 28054-0020

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