First Choice Moving & Storage ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the actual cost of the move exceeds the original estimate due to hidden charges, incorrect figures, or other previously undisclosed fees such as fuel charges, wrapping, or credit card fees. Some customers complain that sub-contractors arrived to complete the move without receiving prior notification and were uncooperative. Other customers complain the company caused damage to their home or personal property during the course of the move, movers arrived late, and failed to deliver furniture in a timely manner. In other cases, complainants allege the company failed to disassemble or re-assemble furniture as agreed, and failed to refund deposits.

The company responds to most complaints by denying allegations of inappropriate charges, stating the customer signed the moving contract, and agreeing to the non-refundable deposits. The company responded to a few complaints by issuing full or partial refunds, and issuing claim forms. Other responses inform customers that delivery was completed within 21 days as stated on their moving contracts.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against First Choice Moving & Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is moving and storage.

Primary Contact:	Bill Robbins
Business Started:	6/30/2006
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

As of our last verification on June 13, 2007, this company's moving license, MC563597, was listed as active with the Federal Motor Carrier Safety Administration (FMCSA). This company is licensed to provide interstate moving services. For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_html.prc_limain.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

The company is headquartered outside our service area, to file a complaint please contact BBB of the Tri-Counties by writing to 213 Santa Barbara St., P.O. Box 129, Santa Barbara CA 93101; or by calling (805)963-8657. To view their report online visit www.santabarbara.bbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

1st Choice Moving and Delivery

Choice Moving & Storage

Websites:
There are no additional web sites.

Contacts:

Customer Service (Dispatch/Long distance dept:)

Don Ware (Manager)

Karen (Customer Service)

Robin Ware

Robin Ware (Director of Operations)

Other Categories:

Relocation Service

Reputation Report

First Choice Moving & Storage

Complaints and Resolutions

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