Complaints for First Choice Moving & Storage in Oxnard, CA

1000 Town Center Drive Unit 300
Oxnard, CA 93036 | Get Directions

(888) 435-3336

http://www.firstchoicemovingst...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the actual cost of the move exceeds the original estimate due to hidden charges, incorrect figures, or other previously undisclosed fees such as fuel charges, wrapping, or credit card fees. Some customers complain that sub-contractors arrived to complete the move without receiving prior notification and were uncooperative. Other customers complain the company caused damage to their home or personal property during the course of the move, movers arrived late, and failed to deliver furniture in a timely manner. In other cases, complainants allege the company failed to disassemble or re-assemble furniture as agreed, and failed to refund deposits.

The company responds to most complaints by denying allegations of inappropriate charges, stating the customer signed the moving contract, and agreeing to the non-refundable deposits. The company responded to a few complaints by issuing full or partial refunds, and issuing claim forms. Other responses inform customers that delivery was completed within 21 days as stated on their moving contracts.

Complaint Closing Statistics

0 complaints against First Choice Moving & Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

First Choice Moving & Storage complaints