First Manhattan Cardholder Processing ratings, reviews and complaints - Secured Credit Card Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company mails an offer for what is described as a loadable Mastercard with a $10,000 limit. The recipient is required to pay a $54.00 fee for the card. The offer contains contradictory information in that it also states that the card can be used immediately, though no security has been sent. Company literature indicates that the offer is under the license of the First National Bank of Central Texas. We spoke with a representative of the bank who stated that they have no relationship with this company and that they no longer offer debit cards. Further, the company advises purchasers to call a Florida company to place funds on the card, but lists no telephone number. The literature also states that you can load your card via a website, www.carbalance.net, but that site appears to be non-functioning. All of the complaints allege that after the fee was paid, nothing was received. The company responded to a few complaints indicating that refunds had been sent. All other complaints were ignored.

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Complaint Closing Statistics

0 complaints against First Manhattan Cardholder Processing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering a secured Mastercard for a fee.

Primary Contact:
Business Started:	2/2/2011
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

First Manhattan Co.

Cardholder Processing

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

First Manhattan Cardholder Processing

Complaints and Resolutions

Other Information