Five Star Advantage ratings, reviews and complaints - Mail-Order and Catalogs Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege products do not work as advertised and refunds are not issued after returning products. One complainant alleges non delivery of the ordered and paid for product. The company responds by claiming they are a fulfillment house for internet ordering of various products. The company asserts that some customers did not order the products from their company as they have no record of the customer, or by stating the customer must return the product before a refund will be issued. The company responds to other complaints by issuing refunds. One complaint remains unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Five Star Advantage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling various products online.

Primary Contact:	David Martinez (Customer Service Representativ)
Business Started:	1/1/1983
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Five Star Advantage?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle. Although our record do not indicate that mail has been returned, all existing telephone numbers have been verified as disconnected. We believe this company may be out of business. If you have reason to believe the company is currently in operation under a new name, or at a new location, we will assist you with investigation of your claim if you provide us the information. At this time, the Bureau cannot trace addresses or phone numbers of companies or principals. General information is available upon request, which may assist you.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Tech-Ni-Comm, Inc.

Websites:
There are no additional web sites.

Contacts:

Nancy Logan (Accounts Receivable)

Reputation Report

Five Star Advantage

Complaints and Resolutions

Other Information