Complaints for Five Star Advantage in Valencia, CA

25006 Avenue Kearny
Valencia, CA 91355 | Get Directions

http://www.5staradvantage.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege products do not work as advertised and refunds are not issued after returning products. One complainant alleges non delivery of the ordered and paid for product. The company responds by claiming they are a fulfillment house for internet ordering of various products. The company asserts that some customers did not order the products from their company as they have no record of the customer, or by stating the customer must return the product before a refund will be issued. The company responds to other complaints by issuing refunds. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Five Star Advantage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Five Star Advantage complaints