Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/19/2020 Michael J. R.

I thought was bad advertising from Tom

On the week of the 4th of October 2020, I made an appointment with Fix-It 24/7 to have my furnace cleaned. The appointment was set for Monday, October 12th between 8, and 12 PM, for the tech to arrive. On Saturday, October 9th, I received a voicemail that this date would be cancelled due to an in-house meeting with their Tech's. The message said I would have to reschedule, so Monday morning I called the company and set a new date for the16th of October, Kevin, the man I rescheduled with gave me an appointment window between 1 and 5PM, he said a tech would call before he arrived. I called Fix-It 24/7 approx. 1:10PM, to ensure that the appointment time was still active, they assured me it was. At approx. 5:01PM, I called the company, and told them I had not received a call from anyone at the company, and that I wanted to cancel the appointment for indifference on their part, and what I thought was bad advertising from Tom Martino and Fix-it 24/7. Post my complaint against Fix-it 24/7 , and make them, and myself aware of the action taken. Thank You

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Fix-It 24/7 Heating, Air, Electric & Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is air conditioning & heating contractors.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Electric Contractors

Plumbing Contractors

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