138 inquiries | Internet Service Providers
(760) 821-3404
http://www.flashbyte.us
Company Rating
AAA
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Complaint Experience
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants report a variety of service and billing related disputes generally alleging poor quality services inability to cancel added on previously undisclosed charges excessive down time or that the company fails to issue credits or refunds. Some customers complain that internet connection service is as slow as dial up or that VOIP services are limited in some areas. Several customers complain that customer service or tech support representatives are rude and unprofessional. ~~On July 9 2008 the company notified the BBB that they will no longer respond to any complaints presented by the BBB citing reasons as they do not believe that process is fair. ~~The company has responded to some complaints presented by our office since that time. In most cases the company disputes the customer’s allegations advises the complainant to read Terms of Service they agreed to accuses the customer of providing false information and generally denies refund requests. In a few cases the company agreed to issue refunds or credits however in some of these cases complainants report no credits or refunds are actually received. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
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Company Info
The company's business is providing internet services.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
When considering or selecting an internet service provider (ISP) it can be very difficult to compare their services and costs. Cost is one of the major considerations in evaluating an ISP. ~~There are generally two billing methods used for home internet accounts: flat rates and metered rates. Flat rate accounts charge a certain amount of unlimited monthly usage of the provider's services and metered rate accounts usually charge a smaller monthly fee which includes a certain number of hours of internet usage and then a per hour rate for each hour of usage after that. Consider what is best for you and be sure to find out if you can switch between the two types of accounts that meet your needs. Find out whether or not free trial periods are available. They can be a good way to examine the provider's service first hand especially for services that ask for long term commitments. Investigate any "hidden" charges that may pop-up for example - charges for use during peak hours (usually weekday evenings) separate fees to set up an account extra storage space additional accounts for others in the household or assistance in putting up a page on the web. As with many services shopping around will get you the best value. If you are dissatisfied with the services of your current provider switching may be more cost effective than continuing to use a service provider who provides poor service. Read and understand all contract terms and conditions before making a buying decision.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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