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Floyd's Heating Air Cond

65 inquiries |
Air Conditioning & Heating Contractors

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640 Starl Shelton Rd
Sebree, KY 42455-9558 | Get Directions

(270) 639-5683

Company Rating

BBB

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/31/2025 Nick S.

When things go bad, Floyds makes it REALLY BAD

Avoid Floyd's! At first, Josh and his team were friendly, but when issues arose, their professionalism disappeared. After installing my HVAC in early 2024, they did a pre-summer check-in and assured me everything was fine. Days later, a severe leak from my attic unit caused ceiling damage. It required lots of time, visits, multiple repair attempts, and when we were finally almost done: one of their techs put a foot through my ceiling totaling almost $1500 in damage! Rather than handling the issue directly, Floyd's forwarded me to their attorney without notice. They originally promised not to bill me for all of their failed repairs, then billed me over $1,200 months later. Worse, they still refuse to reimburse me for damages unless I sign an NDA—a shady and unprofessional move. An NDA?!? It's been almost a year, and Floyd's has done nothing to make things right. Avoid them at all costs.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Floyd's Heating Air Cond closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Plumbing Heating Air-Conditioning

Primary Contact:	James D Floyd (Owner)
Business Started:	N/A
Social:

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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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