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Fry's Electronics

  62 inquiries |
Electronic Equipment Retail

3300 Finley Road
Downers Grove, IL 60515-1125
| Get Directions

(630) 390-2100

http://www.frys.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/23/2019

VERY UNPROFESSIONAL. I'd love that $600 pink laptop if management to call the number and get an override as it said can be done.

The first thing that upset me was that I checked the website prior to going to the actual store. I was looking for laptops under $200 since I only had $175 to spend, but needed a good laptop. The site showed four laptops under $200, so I was excited because I wasn't able to find any in any other stores for those prices. I get to the store after driving 45 minutes. I went inside had to say excuse me to a woman 3 times who didn't bother to look at me until I asked where the laptops were she pointed and told me all the way back, so I had to search myself. Then came across a salesman DAN, asked him for laptops under $200. Without checking, he told me I wasn't going to find any. I mentioned the site, he looked and said he only had one under $200 that would be "this", as he showed me on his computer but didn't let me see an actual model. He then said he had a customer in the front to take care of and walked away leaving me confused with questions! I said I found a $600 laptop I loved and wanted to apply for the service that pays for the laptop and I'd pay them back no credit needed as it says. He looked annoyed and stood there as I filled out the app making me feel uncomfortable and I just found him to be very rude. I was denied and he just said to call "this #.Change site info if something is not really available, and have a chat with DAN about professionalism and giving his attention to one customer at a time I WAS NOT DONE talking to him before he took off.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Fry's Electronics closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's nature of business is radio, television, and electronic stores.

Primary Contact: Damita Thomas (Store Manager)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Joey Williams (Manager)

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