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Fusionist LLC/Joy Jewelers

716 inquiries |
Jewelry Retail

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438 Amapola Avenue, Suite 225
Torrance, CA 90501 | Get Directions

(310) 787-7877

http://www.joyjewelers.com

Mon.-Fri. 7 AM-6PM (Pacific)

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/5/2021 Linda C.

Poor customer service!

On 12/1/19 I ordered a military ring for my husband's birthday (12/29), receipt noted 4-5 weeks delivery. 1/4/2021 reached out to find out delivery date and was told it would be 8-12 weeks because it was ordered after 11/30! Nothing ANYWHERE stated it would be longer 4-5 weeks. In those 4-5 weeks not one call, email, text that my order would take longer. Had I known that up-front I never would have ordered it. Who does that? Poor customer service. I don't want anything, I cancelled my order. Oh and thank you for ruining a veterans birthday. Buyer beware, they aren't completely honest in their website. To let other buyers beware of poor customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Fusionist LLC/Joy Jewelers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Joy Jewelers is a leading online retailer of personalized jewelry, fashion trends and amazing value. Since 2005, Joy Jewelers has become known for exceptional service, amazing selection, low prices, and high quality.

Primary Contact:	Quinn Moo (President)
Business Started:	10/7/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Fusionist Online Solutions

Fusionist, LLC

Joy Jewelers

Websites:

http://www.fusionist.com

Contacts:

Addresses:

537 Avenue A, Redondo Beach, CA, 90277

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