Gallery of Unique Collectibles ratings, reviews and complaints - Collectibles

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they bought collectible memorabilia such as presidential coin sets, speeches, or other historical documents with the promise of substancial returns on their investments and assistance with re-selling to other investors. Customers complain that promised sales to other investors do not occur, or that the sales are for a fraction of the represented amount. Some clients complain the checks they receive from Gallery of Unique Collectibles are returned for non-sufficient funds. The company responds to some complaints by offering explanations such as down trends in the markets. Most complaints are closed as disputed meaning the customers were not satisfied with the company's response. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Gallery of Unique Collectibles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of historical collectibles.

Primary Contact:	Randy Ramirez (President)
Business Started:	1/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We caution against purchasing any kind of collectible merchandise over the telephone without first obtaining an independent appraisal from a reputable dealer. Do not, under any circumstances, purchase merchandise based on representations that a buyer is waiting to purchase the products. Such transactions rarely materialize. Verify that the offer is registered, or exempt from such requirement, with your state securities commissioner.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Gallery of Unique Collections

Global Gallery

Tesoro Gallery

Tri International

Unique Galleries

Websites:
There are no additional web sites.

Contacts:

Manuel Ramirez (President)

Addresses:

705 East Arrow Highway Suite B, Glendora, CA, 91740

13917 1/2 East Amar Road, La Puente, CA, 91746

Reputation Report

Gallery of Unique Collectibles

Complaints and Resolutions

Other Information