Complaints for Gallery of Unique Collectibles in San Dimas, CA

554 East Foothill Blvd Suite 100B
San Dimas, CA 91773 | Get Directions

(909) 599-9068

http://www.uniquecollectiblesg...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they bought collectible memorabilia such as presidential coin sets, speeches, or other historical documents with the promise of substancial returns on their investments and assistance with re-selling to other investors. Customers complain that promised sales to other investors do not occur, or that the sales are for a fraction of the represented amount. Some clients complain the checks they receive from Gallery of Unique Collectibles are returned for non-sufficient funds. The company responds to some complaints by offering explanations such as down trends in the markets. Most complaints are closed as disputed meaning the customers were not satisfied with the company's response. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Gallery of Unique Collectibles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gallery of Unique Collectibles complaints