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Garage and Gate Master Repairs

78 inquiries |
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20929 Ventura Blvd, Suitr 47
Woodland Hills, CA 91364 | Get Directions

(800) 418-7717

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/5/2019 Shelia J.

Unprofessional. Lack customer service skills.

Installer came and advised the Ramset 1000 gate I had needed to be replaced. Gate motor replaced with another Ramset 1000 but the problem persisted. Advised the photo sensor eye needed replacing. System only worked short of two months. Contacted Michelle of the issues, needless to say, she fell to correct the problem. It is disturbing the a business owner is only personable when they want you money. After spending over $2500 she states there is no warranty and after paying for two previous trip charges she expects to be paid another trip charge which I feel is ridiculous because if the job had been done properly we would not have the issue that currently exist. I have had another licensed gate repair company come and advise me who states the photo eye does not appear new and needs to be replaced. Which makes me feel there was never anything wrong with the motor, just a way of capitaling at the expense of the consumer. Deplorable.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Garage and Gate Master Repairs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is under review.

Primary Contact:	New Contact
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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