Gateway Tax Services ratings, reviews and complaints - Tax Preparation Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege failure to provide services. Complainants allege after paying for tax preparation services the documents contain errors the company fails to file taxes and does not honor their money back guarantee. Complainants further allege poor customer service and difficulty obtaining refunds. Some complainnats allege that refund checks were to be paid in advance but were not provided as agreed.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gateway Tax Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Gateway Tax Service. Home of the fastest, most accurate, an professional tax team! Over 30 locations in the Los Angeles Area. We offer Refund Anticipation Advance, Income Tax Preparation, Electronic Refund Check, IRS Direct Check, & Electronic Filing

Primary Contact:	Ruth Berhane (Human Resources/Co-Owner)
Business Started:	9/7/2006
Social:

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Licensing

California law requires tax preparers to register with the California Tax Education Council, (CTEC) and to post bond in the amount of $5,000.

To verify registration status, contact the CTEC by writing to, P.O. Box 2890, Sacramento, CA 95812-2890, or call (877) 850-2832, or send an email to [email protected]. The CTEC also maintains a website for online searches at https://www.ctec.org/payer/content.aspx?contentid=5

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Plover Financial Services, LLC

Instant Tax Service

Websites:
There are no additional web sites.

Contacts:

Sirack "Zack" Petros (Vice President)

Sirack Ambaye

Henock Teferi (Managing Member/Co-Owner)

N Handy

Addresses:

11262 South Crenshaw Blvd., Inglewood, CA, 90303

9401 Jefferson Blvd, Culver City, CA, 90232

141 East Compton Blvd, Compton, CA, 90220

Reputation Report

Gateway Tax Services

Complaints and Resolutions

Other Information